Last updated: [Current Date]
1. Introduction
Cremations Direct UK (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.
2. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name, address, phone number, and email address
- Payment information
- Information about the deceased
- Any other information you choose to provide
We also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on pages
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send you technical notices, updates, and administrative messages
- Comply with legal obligations
4. Sharing of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf
- Professional advisors, such as lawyers and accountants
- Regulatory authorities, government agencies, and law enforcement
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw your consent
To exercise these rights, please contact us using the details provided below.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Cremations Direct UK [Building 18, Gateway 1000, Arlington Business Park, Whittle Way, Stevenage, Hertfordshire, SG1 2FP] Email: [info@cremationsdirect.co.uk] Phone: [0800 111 4971]
10. Complaints
If you have a complaint about our use of your personal information, you have the right to complain to the Information Commissioner’s Office (ICO). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.